Review Platform Trusted Shops

Riverwoodpetfood.com is affiliated with Trusted Shops, one of the largest collectors of consumer reviews about online shops. On our Trusted Shops page, you can read how customers rate our website, service and shopping experience – from placing the order to delivery. To remain reliable and transparent, here are the guidelines that Trusted Shops applies.

When you place an order with Riverwoodpetfood.com, you will automatically receive an email from Trusted Shops a few days after delivery, asking you to submit a review of Riverwoodpetfood.com. We would greatly appreciate it if you would be willing to share your experience with Riverwoodpetfood.com – positive or negative – on Trusted Shops. We can use your feedback to further improve the online shopping experience for our customers.

In the unlikely event that you receive an incorrect delivery, we kindly request that you contact our customer service department immediately and refrain from reporting this via Trusted Shops. Our customer service representatives can take immediate action to resolve the issue. Trusted Shops is primarily a review website and not an official communication channel with our customer service department.

When you make a purchase from Riverwood, the statutory warranty applies (in accordance with Article 12 of the General Terms and Conditions). The statutory warranty means that a product must meet reasonable expectations.